Milestone Community Builders

I can’t say enough great things about Jill Smith at Milestone Community. She is an absolute rockstar! From start to finish, she has been wonderful in coordinating all of the services needed for my repair. Her communication, organization, and attention to detail truly made what could have been a stressful situation feel seamless and streamlined. Jill went above and beyond to ensure everything stayed on track, and her professionalism and dedication did not go unnoticed. I would be honored to work with her again in the future (though hopefully I won’t need to!). Milestone Community is incredibly fortunate to have someone like Jill on their team—she absolutely deserves recognition and a raise for the outstanding work she does.

— Colleen Quinn

Jill Smith from Milestone is truly outstanding. The 1-year warranty follow-up process can feel overwhelming for homeowners, especially when trying to understand what is covered and what isn’t — but Jill made it seamless and stress-free. She proactively called, texted, and emailed to keep me informed every step of the way. On our call, she patiently, clearly, and professionally explained everything in a calm and reassuring way. I am incredibly grateful for the level of care and attention she provided throughout our home repair process. She even followed up after the work was completed to ensure everything went well — something you rarely see these days. Jill is an absolute star, and Milestone is very lucky to have her leading such a well-managed team.

— Risto Andonovski

Our Milestone warranty team has been exceptional. Jill Smith has gone above and beyond to ensure we are happy with the repair work that was getting done. Our 1 year warranty is up now and Jill still made sure everything was complete before having us close out the repair tickets.

— Lauren Brigham

Recently purchased a new home from Milestone and had some issues that required being addressed by the warranty department. I was so impressed by the the warranty manager Jill Smith’s willingness to assist in all matters of concern and expedite the process of resolving all issues. I would give her my highest recommendation without reservation!!

— Karen Kelso

I cannot say enough great things about Jill Smith! She was the warranty representative who assisted me with my 1-year home repairs, and she went above and beyond every step of the way. From the very beginning, Jill was professional, responsive, and incredibly knowledgeable. She made the entire process so smooth and stress-free. What really stood out to me was her attention to detail and genuine care. She listened carefully to my concerns, explained everything clearly, and made sure that nothing slipped through the cracks. Jill consistently followed up, kept me updated, and truly advocated on my behalf to ensure all of my issues were addressed quickly and thoroughly. It’s rare to find someone who not only does their job exceptionally well but also treats you with kindness and respect throughout the process. Jill’s dedication, communication, and positive attitude made such a difference—I felt like I was in the best hands possible. If I could give her more than 5 stars, I absolutely would! Thank you, Jill, for your outstanding service and for making this experience such a positive one. You are a true asset to your team!

— Stacy Belmontes