Privacy Policy

1. Overview

Novo Homes AI ("Novo," "we," "us," or "our") operates the Novo Homes AI mobile and web application. This Privacy Policy explains how we collect, use, and protect your information when you use our service to discover and explore new construction homes in Texas.

2. Information We Collect

• Account information: When you sign up with Google or email, we collect your name and email address.
• Preferences: Home search criteria such as budget, location, bedroom count, and builder preferences you provide through our quiz or filters.
• Favorites and saved items: Communities, homes, and builders you save within the app.
• Tour requests: Information you submit when scheduling a home tour, including your name, contact details, and preferred dates.
• Usage data: Pages viewed, features used, and interactions within the app to improve our service.
• Device information: Device type, operating system, and app version for troubleshooting and analytics.

3. How We Use Your Information

• To provide personalized home search results and AI-powered recommendations.
• To save your favorites, preferences, and tour schedule across sessions.
• To connect you with new home builders and communities in Texas.
• To send tour confirmations and relevant updates (you may opt out at any time).
• To improve the accuracy and performance of our AI assistant.
• To comply with legal obligations.

4. Google Sign-In

If you choose to sign in with Google, we receive your name, email address, and profile picture from Google. We do not receive your Google password. We use this information only to create and manage your Novo Homes AI account. We do not share your Google account information with third parties except as described in this policy.

5. AI Services

This app uses Anthropic Claude, an AI service provided by Anthropic, PBC, to power the chat assistant. When you use the chat feature, the following data may be sent to Anthropic to generate your response:

• Your chat messages and conversation history
• Saved preferences (budget range, preferred cities, bedroom/bathroom count, timeline)
• Upcoming and past tour information
• Saved communities (watchlist)

This data is transmitted securely and used only to generate your response. It is not stored by Anthropic beyond the duration of the request. For more information, see Anthropic's Privacy Policy.

6. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Trusted third-party services that help us operate the platform (e.g., Supabase for database hosting, Vercel for infrastructure, Google Maps for location features, Anthropic for AI chat).
• Home builders: When you request a tour or submit a lead, your contact information is shared with the relevant builder or community.
• Legal requirements: If required by law or to protect the rights and safety of our users.

7. Data Retention

We retain your account and preference data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us at the email below.

8. Security

We use industry-standard security measures including encrypted connections (HTTPS), secure authentication, and access controls to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Novo Homes AI is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Your Rights

You may request to access, correct, or delete your personal information at any time. To do so, contact us at the email address below. We will respond within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Novo Homes AI
Email: kris@ppnrealty.com
Website: www.asknovoai.com