Grand Homes

Hard pass. They call their homes “luxury,” but the build quality is nowhere close. After looking into them, the lawsuits and complaints make perfect sense. The place we ended up with was cheap, sloppy, and built like low-income housing. Nothing about it feels high-end. Save yourself the headache and look elsewhere.

— Marcelle Levi

Same issue as almost everyone else here. We've have an entire section of bricks fall off our house from the second story, a toilet leak sewer water into our kitchen pantry, the carpet on the stairs doesn't stay down and never has, paint cracking because it was put on wrong, and that's just to name a few. Grandhomes appears to use the cheapest labor they can find without regard to quality. When we have asked them to fix issues they bring in the same incompetent workers who weren't capable of doing the job the first time to do it wrong a second time.

— Dan

Extremely unprofessional. The build quality is nowhere near what they advertise as “luxury.” Anyone considering them should do their research — the public lawsuits and complaints speak for themselves. Our family’s home was delivered with workmanship issues that are more in line with low-income/Section 8 standards than a premium build. Strongly recommend looking elsewhere.

— kidy

Avoid Grand Homes – A Costly and Stressful Experience Working with Grand Homes has been one of the biggest mistakes of my life. What they advertise and what you actually get are worlds apart. Deceptive Lending Practices: They strongly push buyers toward their in-house lender, GrandLending. The interest rates they initially quote are far lower than what appears at signing. By then, you feel trapped, with hidden fees and inflated closing costs adding thousands more than expected. Hidden Costs Everywhere: From loan terms to closing, there’s a constant stream of surprise charges. What starts as an already overpriced home quickly becomes an even bigger financial burden. Design Studio Scam: The options are extremely limited, and the upgrades are outrageously overpriced. Basic selections cost double or triple compared to market prices. Price Switching: The price you see before signing is not the same after—expect sudden unexplained increases. Poor Quality Construction: Leaks, sloppy finishes, and cheap materials everywhere. The home looks fine on the surface, but problems start showing up right after move-in. Customer Service: Their team is unhelpful and dismissive. Warranty promises are empty, and issues are left unresolved for months (sometimes years). Grand Homes may lure you with pretty model homes and smooth sales talk, but the reality is higher costs, poor quality, and constant headaches. This is the most dishonest builder I’ve ever dealt with—avoid Grand Homes at all costs.

— Rahul Hg

I am a home owner with grand homes at Walton ridge located in Corinth, and I cannot express how frustrating and regretful it has been, owning a home with grand . The moment after you sign that contract to own the home, they show you their true colors of poor customer service and unreliability. The low quality homes built with everything literally falling apart after living in the home for a year is a topic I will not even elaborate on here. But what is most baffling is the ill customer service , unreliability, disrespectful employees from their maintenance department to the sales department ( one exception is Courtney with sales, she has been the only respectful, reliable/ helpful person in my opinion). Almost everybody else that I have contacted/ spoke with over the phone have always been very disrespectful, condescending and dismissive about our complaints. Interestingly they will always follow up with a text message that is well scripted and professional which is in contrast to the tone and response they give when you speak with them over the phone ,in order to keep a clean track record of their deeds. My most recent encounter was on 7/23/2025 with someone named Gary, apparently the sales manager. I contacted him, getting his number, from the customer service department, in regards to a complaint I had about the builder office. Our home is right next to the builder office and our dining room space has large glass windows facing the builder office. The office has maintained this space very poorly. The builders pour their cement right next to our window , where we seat daily to eat our meals. We have been patiently watching this go on for a while now and there seems to be no solution or regard for us, their neighbors ,sitting and staring at this pile of unkempt dirty water in this area. I contacted Gary to ask about who the right person is to launch this complaint and what is Grand's plan on keeping this area clear , which clearly seems to be a HOA violation. He was very rude in his tone and dismissive to my complaint and said grand has nothing to do with it and it is our responsibility to extend our fence if we do not want to stare at the pile of mess on the builders yard. Also he added that this is clearly not a HOA violation. I then told him that clearly it is and it is bad customer service and not a good neighbor etiquette. He followed up with this conversation with a well scripted text message about following up with the matter, a tone that was very different from the conversation we had on the phone. In the past we have also dealt with maintenance being rude and very unprofessional in terms of dealing with our complaints. Another specific example was with a guy name Terrel, and another lady, I do not remember her name. In short, we wrote a constructive feedback on the annual review sent to us by grand, we had complaints about dealing with maintenance and the services they provided. Terrel and this other lady came to my home and literally verbally attacked us for dropping a bad review for them, I told them there was nothing personal about the review but it was how we felt and if they do not want us being constructive on our feedback, then maybe they should not send us a review to complete because I will not sugar coat our experience with the company; and that was the last time grand ever sent us a review to complete about the company. We also had another terrible experience with warranty, we spoke to a guy named Mike about an issue and the experience was pretty much the same, same condescending tone, disrespectful and dismissive, followed by a nice text to get a beautiful paper trail. We do regret dealing with grand homes and hope people will find this review helpful and not fall for the terrible business and service they provide to their customers.

— Mariam Ceesay